Highlighted Features
With CHATSDB’s centralized Platform, businesses can easily manage and respond to customer inquiries, resulting in increased sales, engagement, and loyalty.
Multi-login Team Inbox
Team Inbox supports team collaborations by enabling multiple simultaneous logins.
✓ Manage and reply customers as a team
✓ Improve efficiency with your team
✓ Manage CRM as a team
Integrated Messenger
Manage inquiries by messaging customers instantly across all channels
✓ All-in-One Message Inbox
✓ Make every customer connection count
✓ Chatbots for all customer channels
Virtual CS
Conversational marketing performs like a Virtual CS, is more like a conversation with a friend or referral instead of talking to an audience.
✓ Convert Sales by triggering conversations by Live Chat & Bots
✓ Create availability to communicate with prospects
✓ Create frequent engagement and loyalty with customer
✓ Instant Benefits to facilitate a conversation
Automation & Broadcasting
Free up your team’s time by working 24/7 automation and unique broadcast on trusted messaging apps results in next-level experiences along the customer journey.
✓ Keyword Automation
✓ Chatbot auto-reply
✓ Mass message broadcasting
Secure transaction
in Conversation
Turn conversation into conversion. Offer a one-time payment link with personalised promotion discounts and product bundles. Confirm order details with automations and generate receipt in chats.
✓ Allow you to accept payments directly in the conversation
✓ Smoothen the whole customer Journey
✓ Instant sales support
CRM & Segmentation
Powerful CRM with segmented contacts built by customers' entire journey, including web & social profiles, visitor behaviors, purchase patterns & interests, and chat activities of every messaging channels
✓ Centralised social customer relationship management
✓ Create custom tag for every customer for better support
✓ Advanced filtering for more targeted messages
